Some of our more Frequently Asked Questions

How long does it take to get started?

You’ll be up and running within four days or less. Guaranteed!

Do I need to purchase my own web hosting?

No. Hosting is included, no extra charge. NAMI EasySite is a hosted service. We take care of the technical up-keep, so you can focus on running your organization!

Do you have built-in donor tools?

Yes, we have basic tools that will be sufficient for most smaller affiliates, that you can connect to PayPal or your payment gateway. Our built-in, modifiable donation form allows you to capture whatever donor information , amount and tribute you like (example here), and keep all the donations at your affiliate.  We recommend and integrate with MailChimp, a free email tool, for communication.

Which donation systems do you support?

You may find our built-in donor tools sufficient. If not, currently we can integrate with the following systems: Network For Good, Donor Tools, TheDataBank. New systems are being added periodically.

Can we register members via NAMI EasySite?

No, our contract with NAMI requires that all affiliates and state organizations use the membership form at nami.org to process membership. This ensures that members get into the NAMI 360 database. The Join links on NAMI EasySite automatically redirect to nami.org.

Do you have built-in email?

We used to offer email via Zoho Mail, but can no longer do it as they require a separate cell phone number for each account. You may sign up for this yourself, more info here: Zoho Mail. Another option to get email at your domain is to use something like G Suite (Google mail, calendaring and docs). We can help with the domain verification on our end if we have access to your domain registrar – you have to update your DNS records.

Are there any contracts or long-term commitment?

No contracts, no commitment. You can cancel your account at any time.

30-Day money-back guarantee?

That’s right. If you’re not satisfied and wish to cancel within the first 30 days of service, we’ll give you a full refund at your request. No questions asked.

Can I use my own domain name?

Yes! We make it easy to connect your own domain name (example, MyNAMIAffiliate.org). We’re here to help with the setup process (don’t worry, it’s quick and easy!).

What payment methods do you support?

You can hook up your PayPal account, your bank’s merchant account via Authorize.net, or the online payment system Stripe. Or all three! We’ll help you set up – no problem!

What if I have questions or need help?

We offer dedicated customer support via email. We can also schedule a phone call. Have a question before signing up? Ask us anything… 🙂

How do I log in to my admin panel?

You can find the login page for your admin panel at:

yourdomain.namieasysite.com/wp-admin    (if you have not yet gone live with your domain)
or
yourdomain.org/wp-admin     (if you’ve already gone live with your domain)

You will need the user id and password that was originally emailed to you when you signed up for NAMIEasySite. Please don’t hesitate to contact us if you have trouble logging in!

Can I add other users?

Yes, you can add as many users as you like, in different roles. Here’s a quick overview of the types of roles available:

User roles determine the access level or permissions of a person authorized (invited by an Administrator) to use a WordPress.com site.

Summary

  • Administrator – nothing is off limits
  • Editor – has access to all posts, pages, comments, categories, tags, and links.
  • Author – can write, upload photos to, edit, and publish their own posts.
  • Contributor – has no publishing or uploading capability, but can write and edit their own posts until they are published
  • Follower (public sites) / Viewer (private sites only) – can read and comment on posts and pages

For a more detailed explanation of WordPress roles and capabilities, click here.

 

What you’ve been waiting for

With your site at your fingertips, everything is finally within reach.